Privacy policy

Information Security & Privacy Protection

Respecting the privacy and confidentiality of our customers is one of the company’s highest priorities.

As part of the purchasing process, registration to the company’s customer club, and browsing the website, customers may be asked to provide personal information. The company takes reasonable precautions to protect and maintain the confidentiality of customers’ personal information and undertakes to use such information solely for legitimate business purposes, including but not limited to:

Providing products and services
Order fulfillment and delivery
Customer support
Marketing communications and newsletters (where approved by the customer)
Promotional updates and special offers
Contacting users when necessary

By registering on the website, the customer agrees to join the LuxoraHome customer club and acknowledges that their personal information may be stored in the company’s databases and used in accordance with this policy.

Website Security

The website is secured in a way that protects customers’ payment information through encryption technologies. Credit card details entered during checkout remain confidential and are not stored on the company’s computers or servers at any stage.

However, while the company uses accepted security measures, it cannot guarantee absolute immunity against unauthorized access, hacking, or illegal intrusion into its systems.

Therefore, the user waives any claim, demand, or legal action against the company regarding damages resulting from unauthorized access or unlawful use of personal information.

The company reserves the right to disclose information if required by law.

Marketing & Newsletters

If the customer provides consent (including registration to the customer club), the company may use the provided information to send:

Promotions
Discounts
Updates
New product announcements
Marketing communications
Newsletters

Customers may unsubscribe from marketing communications at any time.

Confidentiality

The company does not store customers’ credit card information in any database.

The company undertakes not to use personal information provided by customers except for:

Website operations
Order processing
Shipping and delivery coordination
Customer communication and support

Subject to the above, the company commits to maintaining the confidentiality of personal information and will never sell, trade, or transfer customer information to unauthorized third parties.

Third Parties

As a general rule, third parties working with the company will only receive the minimum personal information required to complete order fulfillment and delivery.

However, certain third-party service providers, such as payment processors or credit card companies, may receive additional information when necessary to complete transactions.

Legal Capacity

Any person or company performing any action on the website, including making a purchase (hereinafter: “the customer”), declares by performing such action that they have read and approved the website terms and conditions, understood them, and agreed to all provisions contained therein.

The customer declares that they are legally capable of entering binding legal agreements according to applicable law.

If the customer is under the legal age of majority (18 years old), it is their responsibility to inform their parent or legal guardian about the website terms and obtain prior approval before using the website or making purchases.

Changes to the Privacy Policy

The company reserves the right to modify, update, add to, or remove parts of this Privacy Policy at its sole discretion and without prior notice.

The sole responsibility for reviewing and staying informed of the current policy terms rests with the user at all times